WELCOME Start with the ServiceNow Portal Playbook →

Build ServiceNow portals people love to use.

nowbetter is a practical field guide to designing and building employee and customer portals on ServiceNow — from the first workshop to go-live, one clear step at a time.

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Step-by-step playbook Real patterns and examples Free to read

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The playbook

The ServiceNow Portal Playbook

A step-by-step guide to designing and building an employee or customer portal on ServiceNow — from the first discovery workshop to go-live and beyond.

7 phases · 32 steps · 7 min read Read the playbook

01 4 steps Discover Understand who the portal is for, what they need to get done, and how you will know it worked. 02 4 steps Choose your approach Pick the right foundation and delivery setup before you build anything. 03 5 steps Information architecture Organise everything around how people think — not around your org chart. 04 5 steps Design Wireframe the key journeys, then build a small design system you can reuse everywhere. 05 5 steps Build Configure first, extend second, customise last. 06 5 steps Test Test like your users will — on every device, with every role. 07 4 steps Launch & improve Go live in steps, measure everything, and keep improving. Ready? Start with phase 1

Service Portal Employee Center UI Builder Workspace Now Assist Next Experience Design systems Accessibility Service Portal Employee Center UI Builder Workspace Now Assist Next Experience Design systems Accessibility

Showcase